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    • Category:

    • Valuers and loss assessors
    • description:

    • Starting salary £16,000 - £17,142 plus benefits including 50% off car, home and pet insurance, 22 days holiday a year (plus 8 bank holidays or time off in lieu) and free travel & breakdown insurance. The Rescue Claims role can also include a shift allowance, ranging from £950 - £2700 per annum, depending on your shift pattern. What being a Claims Advisor involves. When an important part of a customer's life has been compromised, it's you they'll speak to. It's you who'll handle their insurance claim, resolve any issues, listen out for all-important details and reassure them. It's also you who'll keep them up-to-date throughout the whole claim. Whether you secure a role in our Motor, Home, Rescue or Travel teams, with all these roles, you'll be. * Answering a range of calls, from a variety of different customers. * Keeping our customers calm in situations that maybe stressful or upsetting. * Working through insurance claims across many of our brands, including Direct Line, Green Flag or Churchill. * Taking a methodical approach to each claim, and working through the process with each customer. * Keeping an ear out for any details that need further investigation. * Working with other teams here, as well as third party suppliers, and keeping your customer up to date with any progress. What does each claims team do?. Home and Motor claims teams assist our customer through the initial registration of their claim. It is not always easy, as customers can often be upset or in stressful situations. So you'll need to take the time to talk through the claim whilst gathering accurate information and ensuring you are being empathetic and understanding to the customer's situation. The role has real variety as it works closely with the customer and third party suppliers daily. Rescue Claims assist our customers at the roadside. Whether they have broken down or have damaged their vehicle, they can contact the team 24/7. Working in Rescue is not a 9am-5pm, Monday-to-Friday job and, as a result, we offer a wide choice of different shift options, which attract various shift allowances. Our customers can often be stranded on the roadside, so we need to ensure they can reach us wherever they are, whenever they need to. You will need to reassure them and keep them up to date during the roadside recovery period. You will be at the heart of our business and you'll need to be enthusiastic, upbeat and committed to delivering the best service. As a Travel claims adviser, you'll use your ear for detail to find out the full story. Then you'll use your contacts - suppliers, investigators, colleagues - to help put things right. This is a role where you'll speak to a range of different people and learn new skills, as well as tackling insurance travel claims across many of our brands. Skills and qualities you'll need. Our training will give you guidance. Our systems will lead you through the process. But it'll be your personality and life experience that makes all the difference. If you have customer service or previous claims experience, so much the better. Broadly speaking, we look for:. * Helpfulness and a passion for customer service. * Empathy and understanding. * A professional attitude. Salary and Hours. Motor Claims. * Starting salary £17142 plus benefits. * Full-time 37.5 hour shifts. * Shift patterns may include weekend and evening work between the hours of 8am - 8pm Monday to Friday, 9am -5pm Saturday and 10am - 5pm on Sunday. Rescue Claims. * Starting salary £17142 plus benefits. * Full-time 37.5 hour shifts. * As our Rescue claims department is available 24/7, shifts can often be between 7am and 10pm Monday to Sunday. Home Claims. * Salary £16,000 plus benefits. * Full time 35 hour shifts. * Shift patterns may include weekend and evening work between the hours of 8am and 8pm, Monday to Friday and Saturday 9am - 5pm. Travel Claims. * Starting salary £17142 plus benefits. * Full-time 37.5 hour shi
    • Contract duration:

    • Permanent
    • Type:

    • Full time
    • employer:

    • How to apply:

    • Other - see free text
      Apply direct to employer at http://www.rengineeringjobs.com/jobs/5152507_Claims-Adviser-In-Glasgow
    • Job vacancy Id:

    • 41431300