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"Customer Service Advisers" job, jobs

    • Category:

    • Shop sales assistants
    • description:

    • Our Customer Service Centre operates Monday to Friday between 8am and 8pm. We require all of our staff to be flexible to work shift patterns between these hours. The shift patterns will vary according to the needs of the business, as such we do not offer fixed shift patterns for full time advisers, except those advertised. Do you like to be in at the start of something new? Are you passionate about delivering excellent customer service, confident, positive and a proactive team player? Could you be the person we are looking for to join our team, in our group wide customer service centre, based in Birmingham Business Park? We are seeking experienced Customer Service Advisors to handle a variety of customer enquiries via the telephone or electronically. There are various positions available, full and part time. You will respond to service requests, conduct surveys and act proactively contacting customers with low level debt. Tactful and helpful at all times, you will help us to promote customer involvement by engaging customers in the service and seeking their views on service delivery and improvements. Our ideal candidate will be a competent communicator with previous experience of working in a customer service environment. You will be able to demonstrate effective listening and communication skills at all levels, both face to face and on the telephone. Proven experience of working with computerised systems and data inputting is essential coupled with experience of problem solving and dispute resolution. An NVQ in customer service or equivalent would be desirable as would experience of working with contact centre technologies however these are by no means essential. This post is subject to a basic DBS check (Disclosure and Barring Service). Closing Date: 30th October 2016 Preliminary Interview and Assessment Date: in week beginning 7th November 2016. Start Date: 4th January 2017 or earlier if applicable. Previous applicants need not re-apply
    • Contract duration:

    • Permanent
    • Type:

    • Full time
    • employer:

    • How to apply:

    • Other - see free text
      Apply direct to employer at https://www.networxrecruitment.com/Jobs/Feed?key=W%2fLPWyjUBsMooFlUpsCFdG6FB0kpBiFJ&jobboard=Universal+Jobmatch&c=vacancyposter
    • Job vacancy Id:

    • 36576302