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"Customer Service Advisor" job, jobs

    • Category:

    • Contact centre information clerks
    • description:

    • Are you a future Nationwider? About Us Nationwide is one of Europe’s largest accident repair networks with 120+ bodyshops, mobile repair, glazing and accident management services. Since our inception, we have set the industry benchmark in accident repair and we continue to provide services to the world’s most recognised car manufacturers and dealerships from all over the world using our tried and tested award-winning approach. We have doubled in size in the last 2 years and with future expansion on the horizon it has never been a better time to join the team. The Role: Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies Arrange the booking of courtesy cars for customer use You will demonstrate: Enthusiasm to join our team. We are One Nationwide, One Team. Strong communication skills for customer service and team communication IT Literate Problem solving within the role parameters, understand when to escalate problems Sales Skills: able to identify and fully support development of retail sales opportunities You will ideally have: Experience working in fast paced role Experience/knowledge in the automotive industry, be that dealership, accident repair, or sales Extensive customer service and administration experience Why work for us? We have over 4000 team members who take full advantage of: One Nationwide, One Team Culture Competitive Salary & Bonus Workplace Pension Life Assurance Employee Assistance Programme. Career Development IMI (ATA) Accreditation Support Training through Nationwide Academy Child Care Vouchers Competitive Annual Leave Package Mobile Phone Discount Scheme My Nationwide Car Scheme My Nationwide Rewards Includes discounts at: Major supermarkets (Tesco, Sainsbury’s, Asda etc.) High street retailers (Apple, John Lewis, Currys, Boots etc.) Travel (Thomas Cook, Booking.com, Expedia ect.) & much more! We’re Social Follow us on Facebook, Twitter, LinkedIn & YouTube to see our latest news, events and other job opportunities #WeFixYourCareer #OneNationwideOneTeam How to Apply? Press the Apply button now to start your application 01926 452 620 Please note: On accepting an offer of employment with Nationwide, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 6 years of your employment and personal history. You will be required to provide evidence of your eligibility to work in the UK. Please ensure you have this information available. Nationwide is an equal opportunities employer. Nationwide is committed to a policy of equal opportunity in its recruitment practices and opposes all forms of unlawful or unfair discrimination, direct or indirect – to ensure that no registering applicant is less fairly treated in any situation because of age, sexual orientation, disability, gender, marital status, race or religious beliefs or any other condition not relevant to the performance of the job and secondly, to ensure that our clients are offered the best candidates available in terms of skills, experience and approach.
    • Contract duration:

    • Temporary
    • Type:

    • Part time
    • employer:

    • How to apply:

    • Other - see free text
      Apply direct to employer at https://nationwide.current-vacancies.com/Jobs/Advert/1120077?cid=1728&ad=537877&jobboard=Universal+Jobmatch&c=vacancyposter
    • Salary:

    • 12 - 12 GBP ()
    • Job vacancy Id:

    • 44531457