Summary Tesco Maintenance are currently seeking to recruit additional Dispatch Coordinators on a permanent bases to help support the wider team at our National Distribution Centre. This position includes planning and dispatching all work for the engineers in the field using a variety of systems to ensure we fix things on time. The hours of work for this role include various shift patterns between the hours of 5.30am and 7.00pm. You will always work the same shift for one week and will be given plenty of notice of your shifts. This role also includes working one in three weekends. Package We offer excellent benefits that help to make Tesco Maintenance a great place to work. From your first day you will have all tools provided, including hand tools. When you join us you'll be able to join our Pensions scheme. After 6 months you will receive a Privilegecard, giving you 10% discount on your Tesco shopping throughout the year, both in-store and on-line. There are also additional special offers available to colleagues throughout the year. Main Responsibilities Planning and dispatching work to field engineers within business guidelines and priorities.Managing incoming phone calls within the agreed sla's.Managing your workload to make the most of your time at work.Managing the expectations of your key stakeholders.Putting the customer at the heart of every decision you make.Supporting the Team Leaders and Dispatch Manager by working together to implement change and achieve team goals.Being aware of the cost implications of your actions.Treating others how you would expect to be treated. Ideal Candidate IT and Call Centre knowledge is an advantageExperience of working within a fast pace environment with the ability to work on own initiative with a high level of organisational, problem solving and analytical ability.Effective listening and excellent communication skills including telephone etiquette.Ability to influence a remote engineering workforce.
How to apply:
Other - see free text Apply direct to employer at http://www.rengineeringjobs.com/jobs/5544492_Dispatch-Coordinator-In-Milton-Keynes