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"Operational Delivery Administrative Officer" job, jobs

    • Category:

    • Advertising and public relations managers
    • description:

    • This is a vacancy for the Rural Payments Agency (RPA) The Rural Payments Agency (RPA) is an executive agency of the UK Department for Environment, Food and Rural Affairs (Defra). The RPA delivers the European Union (EU) Common Agricultural Policy (CAP) payments to farmers, traders and land owners in England, paying out over £2 billion in subsidies each year. We also make payments on behalf of Natural England, and manage over 40 schemes to help ensure we have a healthy rural economy and strong rural communities.  Operational Delivery  The Operational Delivery Directorate is made up of a number of teams which play a critical role in managing a diverse range of activities. These include processing of claims/documents, carrying out inspections, financial transactions, document management and providing a service to our customers.  Here is a brief overview of the work undertaken within Operational Delivery Directorate:  • Basic Payment Scheme (BPS) – BPS processing of claims across a diverse range of tasks and specialisms.  • Geographical Information Services (GIS) – maintaining and updating the Land Parcel Identification System based on notification of land changes.  • Customer - encompasses the Customer Service Centre, Customer Registration, British Cattle Movement Service, Complaints Resolutions and Managed Document Service (MDS).  • Trade and Environment - Horticulture Marketing inspections, Meat Technical Schemes, imports, livestock and meat inspections, Fruit & Vegetable Producer Organisations, Internal Markets and the School Milk Scheme.  • Compliance and Guidance - delivers inspections to make sure regulatory standards are being met across all farm-related inspections and Trader schemes.  • Customer Payments and Accounting (CPAT) – making payments (scheme, running costs & other government dept funding), recovering overpayments and processing Trader securities & guarantees.  • Rural Development – an administrative programme for England which provides money for projects to improve agriculture, the environment and rural life.  The Operational Delivery functions are performed by employees who are the outward face of government, providing day-to-day services to our customers and stakeholders. Our people do an essential job across the directorate, helping customers to access services and meet their obligations.  We deliver a range of functions and require flexibility across the Directorate as and when needed to meet changing demands across the organisation and from our customers.  We currently have a number of fixed term appointment opportunities available in our Operational Delivery Directorate at AO Level. Successful applicants will be located initially in a particular team but are likely to move across to other teams in Operational Delivery to meet the varying demands of the work during the lifetime of the appointment.  Person Specification and requirements for the roles are:  • Ability to work to deadlines in a fast paced working environment.  • Adaptability to changing priorities, having the ability to quickly react, re-prioritise and monitor own workload.  • Undertaking inbound and outbound customer contact by phone, letter or email to resolve queries and accurately update systems in a timely manner.  • Contributing to the delivery of Agency targets and external commitments, ensuring that all required outcomes and outputs are achieved. To maintain and provide stats on a regular basis as required.  • Good investigative skills. Ability to resolve issues and queries received from internal/external customers and stakeholders, escalating more complex issues using the appropriate channels.  • Adherence to guidance, keeping up-to-date with relevant business processes and changes as they occur.  • Developing positive working relationships with own team and others as required.&
    • Contract duration:

    • Temporary
    • Type:

    • Full time
    • employer:

    • How to apply:

    • Other - see free text
      Apply direct to employer at https://www.civilservicejobs.service.gov.uk/csr/jobs.cgi?jcode=
    • Salary:

    • Maximum GBP ()
    • Job vacancy Id:

    • 45039149