About the facility Blossoms Healthcare is a leading provider of private healthcare services for employers. Our GP services and Health Assessments help employers to make sure the people they recruit are fit for business, stay healthy or can manage health problems if they arise. We believe there are several reasons why clients continue to trust our services: Quality - a passion for quality runs through everything we do with regular audit and appraisal for all our teams and independent recognition from the Care Quality Commission. The majority of our doctors are Members of the Royal Colleges, providing the highest levels of patient care. Personal service - a dedicated and well-resourced support team are in place to ensure clients receive outstanding service standards, always with the personal touch, which means a named contact at all times and not a shared call centre. Flexibility - All Blossoms' health services are specially tailored to fit the needs of busy professionals, providing convenient, effective care delivered to the very highest standards Experience - With roots in the City of London stretching back more than a century, Blossoms understands the importance of a stable, capable team. Our doctors have, on average, spent more than eight years with Blossoms Healthcare. They work hard to provide continuity of care so patients have the reassurance of seeing a familiar face. Job Description The Senior Receptionist will provide a reception and administrative services to support the department in delivering a high-quality service to patients and clients. Hours: 37.5 hours/week (07:45am-16:15pm or 09:30am-18:00pm) Salary: £22,000 Duties & Responsibilities Meet and greet patients, visitors, GP's and staff and deal with their enquiries To be responsible for the daily supervision of the reception for the clinic To be involved with the recruitment and training of new Reception Staff Liaise with other Senior Receptionists and share learning and best practice to deliver excellent service Dealing with all queries and referring where appropriate Oversee all aspects of the patient journey Liaising with the Pharmacy Team for all medication and prescription queries Monitor stationery stock levels Maintain reception equipment and report any faults, including any building maintenance issues where appropriate Assist in patient chaperone service as necessary on request Logging laboratory samples for collection Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Provision of refreshments for visitors as required and keeping the kitchen area clean and tidy during working hours Skills and Experience Previous receptionist experience is essential, ideally within a Healthcare setting Previous experience within a Senior Reception or Team Lead role Excellent communication skills About the Individual You will be reliable and flexible with a can-do attitude. You will be focused in providing an excellent service to customers with exceptional spoken and written communication skills.
How to apply:
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